Returns & Exchanges
Customers have 72 hours from delivery to inspect their order and report any nonconforming or damaged items. If a product is found to be nonconforming and we confirm the issue, we may, at our sole discretion, replace the product or issue a refund. This is the exclusive remedy for nonconforming goods.
Returns outside of the inspection period require prior written authorization from Gerhard's.
Return Eligibility
- Return authorization is required before returning any merchandise.
- Stock items may be eligible for return, subject to approval.
- Returns requested within 72 hours of purchase may be subject to a minimum 25% restocking fee.
- Non-stock, specialty, and custom products are not eligible for return or refund.
Return Requirements
Authorized returns must:
- Be unused and undamaged.
- Be returned in the original packaging.
- Be shipped F.O.B. our warehouse.
- Include the return authorization number.
- Include the original invoice reference number.
- Include the purchase date.
- Include the reason for the return.
To request a return authorization, please contact your salesperson or Customer Service.