Returns & Exchanges

All other returns require prior written authorization from Gerhard's. We reserve the sole discretion to approve or decline any return.

Return Eligibility

• Return authorization is required before returning any merchandise.
• Stock items may be eligible for return, subject to approval.
• Returns requested within 30 calendar days of delivery or pickup are subject to a minimum 25% handling or restocking charge.
• Custom, non-stock, and specially ordered products are not eligible for return or refund.
• Non-stock products include, but are not limited to, cabinetry, countertops, shower doors, mirrors, and tile.

Return Requirements

Authorized returns must:

• Be unused and undamaged.
• Be returned in the original packaging.
• Not have any writing or markings on the product or packaging.
• Be shipped F.O.B. our warehouse.
• Include the Authorized Return Form or reference the authorized return number on the shipping label.
• Include the original invoice reference number.
• Include the purchase date.
• Include the reason for the return.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

How to Request a Return

To request a return authorization, contact your salesperson or initiate your return online using one of the following options:

• Account holders: Sign in to your account and select the order from Order History to start a return.
• Guest customers: submit your return request online using the button below.

Request a Return

If your return is approved, you will be provided with an Authorized Return Form and/or an authorized return number. Follow the return instructions provided and include the required documentation or reference the authorized return number on the shipping label.

The Returns Portal accepts requests for orders placed within the last 180 days.