Frequently Asked Questions

Gerhard's Kitchen, Bath & Lighting Store has multiple showroom locations across the region. Visit our Showrooms page for addresses, hours, and directions to the location nearest you.

Yes! Walk-ins are welcome during regular showroom hours. However, for the best experience — especially if you have a specific project in mind — we recommend scheduling a Design Consultation so a designer can dedicate time to you. Walk-in availability varies by location and time of day.

To make the most of your visit, bring floor plans or room measurements, inspiration photos or mood boards, paint swatches, cabinet samples, or photos of your existing space. The more context you bring, the better our design team can help you select the right products.

A typical design consultation lasts 60–90 minutes. More complex projects — such as a full kitchen or master bath renovation — may require additional sessions. We'll work at your pace and schedule follow-ups as needed.

Absolutely. We encourage homeowners to bring their contractor, builder, or interior designer. Collaboration early in the process helps ensure seamless product selection, accurate lead times, and a smoother installation. See our Trade Professionals section for information on contractor accounts.

We love animals, but for the safety and comfort of all guests, pets are not permitted inside our showrooms. Service animals are always welcome.

During your consultation, one of our experienced designers will review your project scope, discuss your style preferences and functional needs, walk the showroom with you, and help you select plumbing fixtures, lighting, cabinetry hardware, and more that work together cohesively. You'll leave with product recommendations tailored to your project and budget.

Design consultations at Gerhard's are complimentary. There is no charge for meeting with one of our showroom designers. We're here to help you find the right products for your project.

You can schedule a consultation in several ways:

• Online via our Book a Design Consultation page
• By calling your nearest showroom directly
• By emailing us through our Contact Us form

Yes. We offer virtual consultations via video call for clients who cannot visit a showroom in person. Contact us to arrange a virtual appointment with one of our designers.

Floor plans and measurements are most helpful. Also bring inspiration images, photos of your existing space, and notes on your timeline and budget. If you've already selected cabinetry or flooring, bring samples so our team can coordinate finishes and styles.

Yes — product coordination is one of the most valuable parts of working with a Gerhard's designer. We'll help ensure your fixtures, finishes, and lighting work together across the entire space.

You can place an order online at gerhards.com, by calling your nearest showroom, or in person during a showroom visit. Our team is happy to assist you through the ordering process.

Yes. In-store pickup is available for many items. Select "Pick Up" at checkout and choose your preferred showroom location. You'll receive a notification when your order is ready for pickup.

Order changes may be possible if the item has not yet shipped or been processed. Please contact us as soon as possible via our Contact Us page or call your nearest showroom. We'll do everything we can to accommodate your request.

Cancellations are handled on a case-by-case basis depending on order status and product type. Special-order and non-returnable items may not be cancellable once placed. Please Contact Us immediately if you need to cancel.

Log into your My Account to view order history and status updates. You'll also receive email notifications at each stage of fulfillment. If you have questions about your order, contact our customer service team.

Supply chain conditions can affect lead times on plumbing, lighting, and appliance products. If your order is delayed, you'll be notified by our team with an updated estimated delivery date. Contact us anytime for a status update.

We ship to addresses throughout the continental United States. Shipping to Alaska, Hawaii, and Puerto Rico may be available for select items — please contact us for details.

Shipping costs vary by product size, weight, and destination. Rates are calculated at checkout. Qualifying orders may be eligible for free standard shipping — look for the free shipping badge on product pages.

In-stock items typically ship within 3–5 business days. Special orders and items shipped directly from the manufacturer may have longer lead times. Estimated delivery dates are shown during checkout.

Yes. White glove delivery is available for large or fragile items including vanities, tubs, and lighting fixtures. This service includes inside delivery, packaging removal, and basic placement. Contact us to arrange white glove delivery for your order.

Inspect all deliveries before signing. If an item arrives damaged, note the damage on the delivery paperwork, take photos, and contact us within 48 hours. We'll work with you to arrange a replacement or resolution. See our Returns & Exchanges policy for details.

Yes. Any adult at the delivery address can accept a shipment. For white glove deliveries, please ensure someone is available to direct the delivery team.

Most items may be returned within 30 days of receipt in their original, uninstalled condition with original packaging. Items must be free of damage and include all original components. Proof of purchase is required. See our full Returns & Exchanges policy for complete details.

To initiate a return, log into your My Account and select the order and item you'd like to return, or contact our customer service team directly. We'll provide a Return Merchandise Authorization (RMA) and instructions.

The following items are generally non-returnable:

• Installed or used products
• Special-order items
• Cut-to-length materials
• Items without original packaging
• Products marked "final sale"

Please review product pages carefully before ordering, and Contact Us with any questions before purchase.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Please allow additional time for your financial institution to post the credit.

For returns due to our error or a manufacturer defect, Gerhard's covers return shipping costs. For other returns, the customer is responsible for return shipping charges. Shipping fees from the original order are non-refundable.

Most products sold at Gerhard's are covered by the manufacturer's warranty. Warranty terms vary by brand and product category — from one-year limited warranties to lifetime warranties on select fixtures. Warranty details are listed on individual product pages.

To file a warranty claim, contact our customer service team via our Contact Us page with your order number, product details, and a description of the issue. We'll work with you and the manufacturer to resolve the claim efficiently.

Warranties are provided directly by the manufacturer. Gerhard's can assist you in initiating and navigating the claim process, but the manufacturer is responsible for honoring the warranty terms. Visit our Warranty Information page for more details.

Visit My Account and click "Create Account." Enter your name, email address, and a password to register. An account gives you access to order history, wish lists, and faster checkout.

On the login page, click "Forgot Password" and enter your email address. You'll receive a link to reset your password. If you don't see the email, check your spam folder or Contact Us for assistance.

Yes. Once logged into your account, you can save products to wish lists and share them with your designer, contractor, or family members. This makes it easy to plan and coordinate your project.

Yes. Log into your My Account to view current and past orders, tracking information, and estimated delivery dates.

Yes. Financing options may be available for qualifying purchases. Contact your nearest showroom or our customer service team for current financing programs and terms. Financing is subject to credit approval.

Gerhard's accepts the following payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Check or ACH (for in-store and trade orders)
• Financing (subject to approval)

Yes. We partner with homebuilders, remodelers, interior designers, and architects throughout the region. Our trade team is experienced in supporting large-scale and multi-unit projects with product selection, pricing, and logistics. Contact us to learn about our trade program.

Qualified trade professionals may be eligible for contractor pricing. Contact our trade desk to discuss your business needs and apply for a trade account.

Yes. Your contractor can purchase products on your behalf using their trade account. We recommend coordinating with your contractor early in the project to ensure product availability and timing align with your construction schedule.